FAQs

How much does it cost?

Currently, Poem Club is $5/mo + $1 international shipping. Should the price increase active subscribers won’t be affected.

 

Which countries do you ship to?

We ship worldwide, with exception to UAE and Bangladesh*

*We’ve consistently had issues getting mail to these countries, we’re so sorry!

 

When do poems ship?

Poems ship on the 20th of every month, should the 20th fall on a Sunday poems will ship the 21st.

 

Will I be charged automatically?

After the initial order, monthly subscribers will be charged on the 7th of every month, until you cancel.

Pre-paid subscribers will be charged the full cost of their subscription upfront.

 

Do pre-paid subscriptions renew?

No! Pre-paid subscriptions are automatically cancelled once the 6 or 12 month period is over. If you’d like to renew it, please email us!

 

I need to cancel my subscription or update my shipping/payment info!

No problem! If you signed up after August of 2024, you can access your customer portal here: https://poemclub.brittanyvwilder.com/a/subscriptions/login

In your portal you can cancel or pause your subscription and update your shipping address and payment info.

If you signed up prior to August 2024, congrats you are an OG Poem Club member and your subscription is hosted on a different platform—we'll need to update or cancel your subscription manually. Email us with your full name and I will take you off the list + make sure you're no longer charged.

 

I haven't received my poem!

Please let us know! We’ll confirm your address and ship you a new copy. Or, we’re happy to issue you a refund if you prefer.

If you're shipping outside of the US, poems can take 2-5 weeks to arrive, if you haven’t received your poem within a month let us know and we will get a new copy on the way!

If poems are returned more than 3 times without subscriber contact, your membership will be cancelled. (Should you want to reactivate you’ll have that option without needing to go back onto the waitlist!)

 

Why didn't I get a red bow?

Each month 100 poems get tied with a red bow! The red bow recipients are random every month. I wish I could send you all red bows, but tying the bows is the most labor intensive part of the process--if I were to finish them all with bows it would take over 10 hours just for that step! 

 

Can I write you a letter back?

Yes! Feel free to send snail mail to:

BVW 
PO Box 42
Williamsport, PA
17703
USA

 

Can I submit poetry?

For now poems will be written by me (Brittany V Wilder) but in future I hope to invite poets and/or open up a submission form for interested poets. Check back!

 

How tf did you do this?

By the seat of my pants! And with a lot of Googling. For real. You can watch a brief Poem Club origin story on TikTok here, and there are many, many business ramblings in the “Poem Club Shop Talk” playlist.